MAINTAINING THE INTEGRITY OF THE
Customized Employment Process
“Everything should be as simple as possible, and no simpler.” Albert Einstein
It Works When We Work Together
At the National Customized Employment Fidelity Center (NCEFC), we believe employment success is built through strong partnerships—between individuals, service providers, employers, and systems. We help align those efforts through proven practices, expert training, and a deep commitment to fidelity in Customized Employment.
About NCEFC
What We Do
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Promote fidelity in Customized Employment services
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Train and coach practitioners, employers, and teams
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Conduct fidelity reviews and offer actionable feedback
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Build capacity across organizations and systems
Our Impact
NCEFC bridges the gap between intention and implementation, helping individuals with disabilities achieve meaningful, competitive employment—and helping businesses benefit from inclusive hiring.
WHAT IS
Customized Employment
Key Elements of CE
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Promote fidelity in Customized Employment services
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Train and coach practitioners, employers, and teams
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Conduct fidelity reviews and offer actionable feedback
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Build capacity across organizations and systems
When delivered with fidelity, CE leads to sustainable, competitive integrated employment that benefits everyone involved.
Why Fidelity Matters
Fidelity means doing Customized Employment the right way. It’s the difference between checking a box and changing a life.
When CE is implemented with fidelity:
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Individuals receive consistent, person-centered support
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Employers hire with confidence
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Providers improve outcomes
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Systems can measure and replicate success
